Refund & Return Policy

Refund & Return Policy

We stand behind AquaVital with a 30-Day Money-Back Guarantee. If you are not completely satisfied with your purchase, we are here to make it right.

30-Day Money-Back Guarantee

If you are not seeing clearer water or healthier fish within 30 days of receiving your order, contact us for a full refund. There are no restocking fees and no complicated hoops to jump through.

How to Start a Return or Refund

Email our support team within 30 days of delivery with your order number and the reason for your return. We will respond within 24–48 hours with next steps.

Damaged or Defective Items

If your item arrives damaged or defective, contact us with a photo or short video within 7 days of delivery and we will send a free replacement or issue a full refund.

Refund Processing

Once your return or claim is approved, refunds are issued to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear on your statement.

Questions

Contact us any time at support@aquavital.com and a real person will help you.